Indo18 Privacy Policy — How We Protect Your Information
Your privacy is a priority at indo18. This policy clearly explains what information we collect, how we use it, how we store and protect it, and your rights as a user of our platform in Malaysia.
Last Updated: 2026
1. What information does indo18 collect?
In operating the indo18 platform, we collect several categories of user information to ensure our service works smoothly, safely, and meets your needs as a Malaysian user.
Full name, email address, phone number, date of birth, and encrypted password during registration. This information is necessary to verify your identity and manage your account.
Device type, operating system, browser version, IP address, and internet connection details. This data is used to optimise platform experience on your device.
Transaction details in Malaysian Ringgit (RM), bank or e-wallet names, and records of deposits and withdrawals. We do not store full card numbers — only the transaction metadata needed for payment processing.
Records of activities on the platform such as games played, bets placed, and access times. This data helps us understand user interaction for improvement purposes.
2. What is this information used for?
Indo18 uses collected information solely for legitimate purposes directly related to providing platform services to you. We do not sell or rent your personal data to any third parties for marketing.
Primary purposes of data use include:
- Account Management — verify identity, process registration, and securely manage login
- Transaction Processing — process deposits and withdrawals in RM via Malaysia local payment methods
- Platform Security — detecting and preventing fraud, account abuse, and suspicious activities
- Service Improvements — analyzing usage patterns to improve performance and user experience
- Service Communications — sending important notifications related to accounts, transactions, and policy updates
- Legal Compliance — meeting applicable compliance and regulatory requirements in Malaysia
3. Cookies and Tracking Technology — How Do They Work?
Indo18 uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies — required for basic platform functions such as login session verification and security. These cookies cannot be disabled.
- Performance Cookies — gathering information on how users interact with the platform to help us identify and fix technical issues.
- Preference Cookies — save your personal settings like language and display preferences so you don’t have to reset them on each visit.
You can manage or disable non-essential cookies via your web browser settings. However, disabling essential cookies may affect platform functionality. Continuing to use the indo18 platform after this notice means you agree to our use of cookies as described.
4. Data storage and security measures we implement
Indo18 stores your personal data on servers protected by strict technical and organizational security measures. All data transmitted between your device and our servers is encrypted using SSL (Secure Socket Layer) to ensure information cannot be intercepted or read by third parties during transmission.
Your account password is stored using strong hashing algorithms — meaning we never keep your password in plain text.
Information Sharing with Third Parties
Indo18 does not share users’ personal information with third parties for marketing or commercial purposes. We only share necessary data with authorized payment service providers to process transactions in MYR, and with relevant authorities when required by Malaysian law. All third-party service providers we use are bound by strict confidentiality agreements.
Your data is kept for as long as your account is active and for any additional period required by Malaysian law or for internal audit purposes. Once data is no longer needed, it is securely deleted or anonymized.
5. Your Rights as an indo18 User
As an indo18 user, you have certain rights regarding your personal data. We respect these rights and are committed to helping you exercise them easily.
You have the right to request a copy of the personal data we hold about you. Requests can be made through our customer support channels.
If any information we hold is inaccurate or outdated, you have the right to request corrections. Log into your account to update your personal details.
In certain circumstances, you may request deletion of your personal data. Such requests are subject to legal requirements that mandate us to retain certain records.
To exercise any of the above rights, please contact our support team via the email provided at the bottom of this page. You may also refer to FAQ page for more information on managing your account and data.
6. Policy Changes and How to Contact Us
Indo18 reserves the right to update or modify this privacy policy at any time to reflect changes in our practices, Malaysian legal requirements, or platform improvements. Any material changes will be communicated to users through in-platform notifications or emails sent to registered addresses.
We encourage you to review this page regularly so you stay informed about how we handle your information. The last update date is displayed at the top of this page.
Contact Our Support Team
If you have any questions, concerns, or wish to exercise your privacy rights, the indo18 support team is ready to assist. You can reach us via:
- Support Email: [email protected]
- FAQ Page: indo18 Frequently Asked Questions
We are committed to responding to all privacy-related inquiries within a reasonable timeframe and ensuring your rights as a user are fully respected.
Want to learn more or have any questions?
Check our FAQ page for answers to common questions about accounts and privacy, or register to start using indo18 with confidence.